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Getting Started
Installation
Mute is distributed as a signed ZXP package. We recommend using Anastasiy Extension Manager to manage Mute easily. You can also use ZXP Installer
Anastasiy Extension Manager
- Download the ZIP package and extract it to a folder. Inside the folder, you’ll find the “mute.zxp” file.
- Open the Anastasiy Extension Manager and select Adobe After Effects as your installation application.
- Click the “Install” button in the Extension Manager and choose the “mute.zxp” file you extracted earlier.
- You should receive a confirmation message indicating successful installation.
- Finally, restart Adobe After Effects, and you’ll be able to access Mute from the “Window” > “Extension” menu.
ZXP Installer
- Download the ZIP package and extract it to a folder. Inside the folder, you’ll find the “mute.zxp” file.
- Open the ZXP installer.
- Drag and drop the “mute.zxp” file onto the ZXP installer window.
- Restart Adobe After Effects, and you’ll find Mute in the “Window” > “Extension” menu.
Manual Installation
In some cases, users may encounter installation errors or post-installation issues due to incorrect folder permissions. Typically, such problems can be resolved by manually installing Mute.
- Uninstall Mute if it’s already installed. You can use https://install.anastasiy.com/ if you can’t find the Mute folder in your Adobe extension folder.
- Rename “Mute-Vx.x.x.zxp” to “Mute-Vx.x.x.zip”.
- Double click on “Mute-Vx.x.x.zip” to extract it.
- Rename the extracted folder to “com.mographfactory.mute”.
- Copy the folder to the extension folder:
- For macOS:
Library/Application Support/Adobe/CEP/extensions/ - For Windows:
C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
- For macOS:
- Restart Adobe After Effects.
Sign Up
To access Mute’s features, you’ll need to create a Mute account. Follow these steps to get started:
- Click the “SignUp” button.
- Fill out the SignUp form with your information.
- Read and agree to the Terms & Conditions.
- Click the “SignUp” button to complete the registration.
Your registered email address will serve as your Mute User ID.
License
Getting License Key
Mute operates on a subscription model. You must subscribe to access all of Mute’s features, available in both monthly and yearly plans. Subscriptions are managed through Gumroad. After subscribing, you will receive an email containing your 32-digit license key.
Activating License Key
Once you have your Gumroad license key, follow these steps to activate your license:
- Go to Settings > Account Settings.
- Click “Activate License.”
- Enter your 32-digit License Key from Gumroad.
- Wait for the activation confirmation.
- Sign out and then sign in to access all Mute features.
Account
Update Email
If you want to change your email id associated with Mute Account, You can do so by following these steps:
- Navigate to Settings > Account Settings.
- Locate and click on the “Update Email” option.
- Provide your login credentials to verify the process.
- Wait for confirmation.
Change Password
You can change your password anytime. Follow these simple steps:
- Navigate to Settings > Account Settings.
- Locate and click on the “Change Password” option.
- Enter your current password and your new password.
- Wait for confirmation.
Remove License
If you wish to unlink your registered license key from your Mute account, follow these simple steps:
- Navigate to Settings > Account Settings.
- Locate and click on the “Remove License” option.
- Provide your login credentials to verify the process.
- Wait for confirmation of the unlinking process.
Unlinking the license key does not result in the cancellation of your subscription. You will continue to be charged for your subscription. Instead, this action releases your license key from its association with the current Mute account, allowing you to link it to a different Mute account if needed.
Delete Account
If you wish to completely delete your Mute account for any reason, follow these steps:
- Navigate to Settings > Account Settings.
- Find the “Delete Account” option.
- Follow the prompts to confirm the account deletion.
- Wait for confirmation that your account has been deleted.
Deleting your Mute Account means losing all your cloud data, and it's a permanent decision. You'll also lose access to many Mute features. Please note that this action doesn't cancel your subscription, and you'll continue to be charged at your chosen frequency.
Cancel Subscription
The Mute license is distributed via Gumroad. To cancel your subscription, kindly visit your Gumroad account and follow the cancellation process.
Changing Subscription
Mute licenses are available via Gumroad. To switch your subscription, cancel your current plan and sign up for a new one. Keep in mind, your new plan won’t account for any remaining time on the old one. We recommend making changes around your renewal date to avoid double charges.
Your license remains active until your next renewal date even after cancellation. Don’t forget to swap out the old license key with the new one on your Mute account. If you encounter issues, reach out to us through support form.